The C.D. Howe Institute (the “Institute”) is committed to fulfilling its requirements under the Accessibility for Ontarians with Disabilities Act, strives to meet the needs of its employees, members, supporters and other stakeholders with disabilities, and seeks to remove and prevent barriers to accessibility.
This policy describes how the Institute works with its employees to ensure that its programs, goods and services are provided in a manner that respects the dignity, independence, integration and equal opportunity of persons with disabilities.
The Institute permits persons with disabilities to use their personal assistive devices while on the premises.
If a physical, technological or other type of barrier prevents the use of an assistive device on the premises, we will make our best efforts to remove that barrier. If we are unable to remove the barrier, we will ask the individual with the disability how he/she can be accommodated, and what alternative measures would enable sufficient access. The Institute will make its best effort to provide the individual with alternative means of assistance.
A person with a disability may be accompanied by a service animal while on the Institute’s premises and is responsible for controlling the animal at all times.
If we cannot easily identify an animal as a service animal, our staff may ask a visitor to provide documentation from a regulated health professional that confirms the person needs the service animal for reasons related to the disability.
A person with a disability may be accompanied by a support person while on the Institute’s premises, and may have access to that support person at all times.
The Institute may require a person with a disability to be accompanied by a support person while on the premises when it is necessary to protect the health and safety of the person with a disability, or the health and safety of others on the premises. When communicating private issues related to the person with a disability in the presence of a support person, the Institute requires the consent of the person with a disability.
The Institute will provide information and communications materials in accessible formats or with communication supports upon request. This includes publicly available information about our goods, services and facilities, as well as publicly available emergency information.
Notice of Temporary Disruption
The Institute, through its landlord, will notify persons with disabilities promptly in the event of a planned or unexpected disruption to services or facilities. This notice will be provided in accessible formats and posted in public areas. The notice will state the reason for the disruption, how long the service or facility will be unavailable and a description of alternative facilities or services, if available.
Training of Employees
The Institute trains its employees and volunteers on the provision of accessible programs, goods, services and premises. Training is provided periodically in response to changes in relevant policies, practices and procedures.
The Institute welcomes feedback on its provision of programs, goods and services to persons with disabilities. Feedback can be provided by the following methods:
- E-mail: email@example.com
- Mail: 67 Yonge Street, Suite 300, Toronto, ON M5E 1J8
- Phone: 416-865-1904
- Fax: 416-865-1866